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Cancellation and Refund Policy

At Steps2Canada, we understand that plans may change. Here’s our policy regarding appointment cancellations and refunds:

Missed or Cancelled Appointments: If you’re unable to attend your scheduled consultation for any reason, please contact us immediately. We offer one free rescheduling if you contact us at least 24 hours before your appointment.

Two Missed Appointments: In the event of two missed appointments without prior notice, a new booking fee will be required to schedule another consultation.

Our Cancellation: If we need to cancel your appointment due to unforeseen circumstances or encounter issues, you will receive a full refund or the option to reschedule for an alternative time.

We value your time and commitment, and we’re here to work with you to make the consultation process as smooth as possible.

Steps During and After the Consultation Meeting

1. Initial Inquiry: Our process begins with an in-depth initial inquiry session where we engage with you to understand your unique immigration needs and goals.

2. Information Collection: We’ll request essential details and any pertinent information needed for a thorough immigration assessment.

3. Assessment and Matching: Our team will meticulously analyze the collected information to identify immigration pathways and programs that best align with your profile. Factors such as eligibility criteria, skills, and preferences will be considered.

4. Feedback Session: Following the assessment, we will provide you with detailed feedback on the potential immigration pathways available to you. This feedback will include a breakdown of the advantages of each option, ensuring transparency and empowering you to make an informed decision regarding your immigration journey.

We’re committed to guiding you through every step of the process, from the initial inquiry to the final decision-making stage. Let’s work together to achieve your Canadian immigration goals.